Privacy and Confidentiality

Wingecarribee Family Support Service (WFSS) needs to collect personal (identifying) and sensitive (e.g. health, mental health, etc.) information from people in order to deliver quality and appropriate service to the children and families we serve. WFSS respects the dignity and confidentially of all: personal and sensitive information will be treated with the highest respect and confidentiality (Privacy Amendment (Private Sector) Act 2000).

Information about the family is confidential within WFSS, which means it may be accessed by the Team Leader and others within the team when necessary for quality and effective service provision. Information is only shared with outside services if written permission is granted by the family, or when we become aware of any circumstance where a child is at serious risk of harm (Mandatory Reporting), at which time we must notify Family and Community Services, (Section 248 of the Children & Young Persons (Care & Protection) Act 1998). Under Section 16A of this act, we may share information with another agency, but only when there is concern about the safety, welfare and/or well-being of a child.

When there is requirement to break confidentiality, the Team Leader must be consulted, except if it is urgent report for the child’s imminent safety. We will inform you when we need to make a notification or share information (unless to do so places someone in the home at risk) and support you to make the changes that will help your child/children live safely and reach their full potential.

If you have any concerns about how WFSS manages your privacy and confidentiality, please contact us.